FAQ's
Why Napa Neutral Makes the World's Best Grounding Products
What makes Napa Neutral better than other grounding brands?
We started Napa Neutral because we couldn’t find grounding products that met the standards we believe people deserve. So we decided to make our own with extra care in every detail.
Our mats are made using high-quality materials and reinforced stitching to ensure they hold up to daily use. The grounding cords are crafted with braided rope instead of plastic, which makes them more durable and less likely to break or fray over time.
We take quality seriously and check every product by hand before it ships out. We also use eco-friendly, plastic-free packaging because we believe wellness should extend to the planet too.
We know there are other options out there, but if you're looking for grounding products that are thoughtfully designed to last and feel good to use, you're in the right place.
How is Napa Neutral different from the cheaper ones on Amazon?
Lower-priced grounding mats on Amazon often sacrifice quality for cost. They may work initially but tend to wear out quickly due to low-quality stitching, plastic cords, and limited quality checks.
Napa Neutral products are designed differently. We use premium materials, strong construction, and braided rope cords that are made to last. Each item is thoroughly inspected before shipping, and we package our products without plastic waste.
And with our upcoming grounding sheets, we’re raising the bar again, crafted from organic cotton and a high density of pure silver to bring you comfort, performance, and peace of mind.
Are your grounding products actually effective? How do I know they work?
Napa Neutral grounding products are designed to deliver real results when used correctly. By connecting your body to the Earth's natural electrical field through a grounded outlet, they help support deeper sleep, reduced stress, and improved recovery.
Many people begin to feel more relaxed or rested within a few days. For others, the changes build gradually with consistent use.
If you’d like to verify the connection, you can use a continuity tester or multimeter. When you touch the mat while it’s plugged into a properly grounded outlet, you’ll see a drop in voltage in a multimeter (make sure it's set to AC not DC) confirming that grounding is taking place.
General Grounding Product Questions
How do I know if my outlet is grounded?
The easiest way to check if your outlet is grounded is to use a ground outlet tester, which you can find online or at most hardware stores. Plug it into the outlet, and the lights will indicate whether it’s properly grounded. It only takes a few seconds and gives you peace of mind.
If you already own a multimeter, you can also test it manually by measuring the voltage between the hot and ground slots. However, for most people, the outlet tester is the quickest and most reliable option.
If you're unsure or live in an older home, we always recommend checking with an electrician. A grounded outlet is essential for any grounding product to work safely and effectively.
How do I test my grounding products to see if it works?
The most common way to test your grounding mat or product is by using a multimeter or a continuity tester.
If you have a multimeter, you can measure your body voltage before and after touching the mat. Here’s how:
- Plug your mat into a grounded outlet.
- Set the multimeter to AC voltage.
- Place the black probe into the ground slot of your outlet or touch it to a grounded surface.
- Hold the red probe between your fingers to measure the voltage on your body.
- First, take a reading without touching the mat. Then, take another while your bare skin is touching the mat.
If the grounding mat is working, your body voltage should drop significantly when you're touching it. That drop confirms your body is connected to the Earth’s electrical field through the mat.
Alternatively, a continuity tester will light up or beep when the mat is properly connected and conductive. It's a quick and simple way to check.
Do your grounding products emit EMF?
No, our grounding products do not emit any EMF. They are designed to reduce your body’s exposure to electromagnetic fields, not add to it.
Our mats connect only to the ground port of your outlet, which is separate from the electrical current. There is no electricity flowing into the mat, only a direct connection to the Earth’s grounding energy through your home’s existing grounding system.
When used properly, grounding can actually help discharge excess electrical charge from your body, helping you feel more balanced and less affected by the EMFs already present in your environment.
Can I still use this if I have a pacemaker or metal implants?
Yes, grounding is safe to use if you have metal implants such as screws, plates, or joint replacements. It’s also safe for many people with pacemakers. Grounding products do not run on electricity, they simply connect your body to the Earth’s natural energy through the ground port in your outlet. There is no current entering your body, only a transfer of free electrons that helps rebalance your system.
Because grounding does not interfere with electrical implants, most people find it completely safe and supportive. That said, if you have a pacemaker, defibrillator, or any device that helps regulate your heart or nervous system, we always recommend checking with your doctor first, just to be sure it’s a good fit for your specific health needs.
Will your grounding products work if I live in an apartment?
Yes, they absolutely work in apartments! As long as your outlet is grounded, which most are in modern buildings, our products will function exactly as intended. You can enjoy all the benefits of grounding right from your apartment, no backyard or special setup needed.
Napa Neutral Grounding Mat Questions
How often should I use my grounding mat?
As often as you can. Daily use is best, even if it's just 30 minutes while you're working, relaxing, or sleeping. The more consistently you use it, the more benefits you may notice over time, like better sleep, reduced stress, and faster recovery.
There’s no such thing as too much grounding. Your body was designed to stay connected to the Earth, and our mat helps make that possible every day.
Do I need to be barefoot for it to work? Can I use it with socks?
Bare skin contact is best for the strongest connection, but thin cotton socks will still work, just with slightly less conductivity. If you're relaxing or working with your feet or hands directly on the mat, you'll still receive grounding benefits.
For the most effective results, we recommend some direct skin contact each day, even just for 30 minutes. That’s when you’ll get the clearest connection to the Earth’s energy.
Can I use other parts of my body besides my feet to contact the mat?
Yes, absolutely. Any bare skin can make effective contact with the grounding mat. You can rest your hands, forearms, legs, or even lie on it, whatever feels most natural and comfortable. As long as your skin is touching the conductive surface, your body will be grounded.
One of our favorite ways to use it is by placing the mat under a laptop and resting our arms on it while working. It's a simple way to stay grounded during busy hours at your desk. Whether you use it under your feet, on a chair, or across your workspace, the mat is designed to support you wherever and however you need it.
What are Napa Neutral Grounding Mats made from?
Napa Neutral grounding mats are made from premium, long-lasting materials chosen for both performance and comfort.
- The top layer is made from high-quality conductive carbon fiber, which allows for a strong and consistent grounding connection.
- Beneath that is a soft vegan leather cushion, made from polyurethane, for comfort and durability.
- The bottom layer is made from natural rubber, which provides a stable, non-slip grip to keep your mat in place.
Every element is carefully selected to create a grounding mat that’s effective, comfortable to use daily, and built to last.
How do I clean and care for the Napa Neutral Grounding Mat?
Keeping your grounding mat clean is simple. Just wipe the surface with a soft cloth dampened with water. For a deeper clean, you can add a small amount of mild soap. Avoid harsh cleaners, alcohol-based products, or anything abrasive, as these can damage the conductive surface.
Let the mat air dry completely before using it again.
To keep it in great condition, store it flat or rolled up and avoid folding it sharply.
With regular care, your Napa Neutral mat will stay clean, comfortable, and effective for years to come.
Can I sleep on it all night?
Yes, you can sleep on your grounding mat all night. In fact, overnight use allows your body to stay connected to the Earth’s natural energy for hours at a time, which can support deeper sleep, lower stress, and better recovery.
For even more comfort while you rest, we’re excited to be launching the world’s highest-quality grounding sheets, made with organic cotton and a high density of pure silver. These are designed specifically for overnight use and will offer a full-body grounding experience while you sleep.
Until then, we recommend using your mat during the day, under your feet while you work or relax, and switching to our grounding sheets at night once they’re available. Your body will thank you.
When and where should I use the mat?
You can use your grounding mat anytime you're sitting, standing, or resting indoors. It's designed to easily fit into your daily routine, whether you're working at a desk, relaxing on the couch, meditating, or even lying down.
Some of our favorite ways to use it include:
- Under your desk while working
- On the couch with your legs or feet resting on it
- Beneath your laptop so your forearms stay grounded as you type
- On your bed or yoga mat during stretching or relaxation
The more consistently you use it, the better. Even just 30 minutes a day can make a difference, and there’s no limit to how long you can use it. Many people keep it in a spot where it becomes part of their everyday flow.
Is the Napa Neutral Grounding Mat safe for my dog?
Yes, the Napa Neutral Grounding Mat is safe for pets, including dogs. Just like humans, animals can benefit from grounding too. Many dogs naturally love resting on the mat because they’re drawn to its calming effect.
The mat does not use any electricity, it simply connects to the Earth’s natural energy through the ground port of your outlet, making it completely safe for everyday use around pets.
If your dog enjoys lying on it, that’s a great sign. They know a good thing when they feel it.
Shipping & Returns
How much does shipping cost?
Shipping is free anywhere in the USA for orders over $100.
For orders under $100, we offer two options:
- Standard UPS Ground (3 to 5 business days): $4.99
- UPS 2-Day Express: $19.99
We currently ship within the USA only, but we’re working on expanding soon. If you're outside the U.S., feel free to sign up for updates and we’ll let you know as soon as international shipping becomes available.
How long does shipping take?
Orders are processed within 1 to 2 business days, and shipping time depends on the option you choose at checkout:
- UPS Ground: Arrives in 3 to 5 business days
- UPS 2-Day Express: Arrives in 2 business days
Once your order ships, you’ll receive a tracking link so you can follow it every step of the way. We currently ship from within the USA.
Do you offer international shipping?
At this time, we only ship within the United States.We're working on expanding our shipping options in the next few months and hope to offer international delivery soon. If you're outside the U.S., feel free to sign up for updates and we'll let you know as soon as international shipping becomes available.
How can I track my order?
Once your order is fulfilled and on its way, you’ll receive an email with a tracking number and a link to follow your shipment in real time. The subject line will usually say that your order has been fulfilled or shipped.
If you have any questions or need help locating your tracking info, just reach out to us at support@napaneutral.com. We’re always happy to help.
What if my package is lost or delayed?
If your package is delayed or appears to be lost, please reach out to us at support@napaneutral.com and we’ll look into it right away.
We’ll help you track it down and work with the carrier to resolve any issues. If your package is confirmed lost, we’ll make it right, whether that means sending a replacement or issuing a refund. Your experience matters to us, and we’re here to support you every step of the way.
What is your return policy?
We offer a 60-day return window if you’re not fully satisfied with your purchase. To qualify for a refund, the product must be in perfect condition, with no signs of use or damage, and returned in its original packaging with all parts included.
Once we receive and inspect the return, we’ll process your refund promptly.
To begin a return or if you have any questions, just email us at support@napaneutral.com. We’re here to help